1. Introduction
As MSU Metal Dünyası, we prioritize the satisfaction of our customers and offer a fair and transparent exchange and return process against possible problems that may occur when purchasing our products. This Exchange and Return Policy applies to purchases made from MSU Metal Dünyası and all customer rights are protected under the consumer laws of the Republic of Türkiye.
2. Exchange Conditions
You may exchange your products under the following conditions:
The product must be unused, undamaged and in its original packaging.
The product must be returned within 14 days from the date of delivery with a request for exchange.
The product can only be exchanged for a product of the same type. Exchanges requesting a different model or product are not accepted.
Accessories, labels and invoices that come with the product must be returned in full.
For your exchange request, you can send an e-mail to info@msumetaldunyasi.com or call our customer service (0532 069 08 18).
3. Return Conditions
Return requests are only accepted if the following conditions are met:
The product must be unused, unopened and in its original condition.
The return application must be made within 14 days from the date of delivery.
The original packaging, labels and invoice must be returned with the returned product.
If the product is in categories that are not suitable for use in terms of personal hygiene or health (open food products, cosmetics, etc.), the return or exchange request will not be accepted.
4. Return Process
After submitting your return request, you will be provided with the necessary information to send your product to us. Returned products are subjected to a quality control process before being refunded. When our products are received back in accordance with the return conditions, the refund will be processed depending on your payment method.
5. Fee Refund
The cost of the returned products will be refunded within 10 business days according to your payment method (credit card, bank transfer, etc.) when the return conditions are met. The shipping fee is covered by us only if the product is faulty or incorrectly sent. The member will pay the shipping fee himself/herself in the return process.
6. Faulty Products and Delivery
If the product sent is incompatible with your order, damaged or incomplete, we may replace or refund the product if you notify us. Shipping costs for faulty products will be covered by us. If the product is faulty, you will be offered a free exchange or refund.
7. Contact
For any questions or return/exchange requests, you can contact us via the following communication channels:
Email: info@msumetaldunyasi.com
Telephone: 0532 069 08 18
8. Yasal Uyarı
This Exchange and Return Policy is governed by the laws of the Republic of Türkiye and Consumer Rights. Consumer rights laws are the most important legislation applicable to returns and exchanges.
MSU METAL SANAYİ TİCARET LİMİTED ŞİRKETİ
Mersis No: 0623208022700001
Tax Office: Maslak V.D
Tax No.: 6232080227
Address: Huzur Mahallesi Meriç 1 Sokak No: 4 / B Sarıyer, İstanbul
Website: https://msumetaldunyasi.com/
Email: info@msumetaldunyasi.com
Telephone: 0532 069 08 18